17:05 - Two-way integration of Contacts between Sitecore xDB and MS Dynamics in real-time
Kate Orlova, Sitecore Strategy MVP and Head of Solutions Architecture & Anna Gevel, Sitecore Strategy MVP and Solutions Architect @ Delete / Kagool
In this presentation you will learn how to merge Sitecore xDB profile data with Microsoft Dynamics customer data to achieve a single customer view. This includes pushing Sitecore xDB contacts and profile scores captured online to Microsoft Dynamics when users register, submit a form or download assets as well as pulling Microsoft Dynamics customer data captured offline via phone calls or physical store visits. We will share our tried and tested approach for powering timely and accurate personalised experiences from richer user profiles.
17:55 - The Sitecore Experience Edge - Headless Content Delivery At-Scale by Akshay Sura
Akshay Sura, Partner @ Konabos Consulting
Akshay will talk us through the following; Sitecore Experience Edge for Content Hub Benefits, how does it help to deliver omnichannel content?, Content Hub 4.0 walkthrough, Deliver to Edge functionality, Querying Sitecore Experience Edge using the GraphQL endpoint, GraphQL Playground.